FAQ
FAQ
We have eliminated all potentially harsh and sensitivity causing ingredients from our formulations such as alcohol, synthetic colours and fragrances, camphor, menthol, peppermint, sodium laureth sulphate, as well as certain pore clogging oils and waxes, silicons.
Replacing these harmful ingredients, we have instead added advanced scientific technologies to nature’s beauty equation. When the two elements are blended in complete synergy, you get a holistic skincare range that works effectively for all skin types.
Nobody has perfectly dry, oily or normal skin. We tend to have a T-zone oilier than the rest of the face. Therefore, you may adjust the amount or number of products you apply according to your skin’s needs.
Even though your skin is oily, it still needs to be moisturized; otherwise your skin will overcompensate by secreting more sebum, hence making it even oilier.
The key lies in the amount of moisturizer you apply. If your skin is oily, just use less.
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Ultra Regenerative Moisturizer
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Ultra Regenerative Moisturiser
- Anti-Aging Sculpting Night Cream
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Ultra Regenerative Moisturiser
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Ultra Regenerative Moisturiser
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Ultra Regenerative Moisturiser
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Anti-Aging Revival Serum
- Anti-Aging Sculpting Night Cream
aspurely products do not contain potentially harsh and sensitivity causing ingredients such as alcohol, synthetic colours and fragrances, camphor, menthol, peppermint, sodium laureth sulphate, etc as well as certain pore clogging oils and waxes, silicons. Hence, it is highly suitable for sensitive skin.
For your daily regime, we recommend:
Day Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Ultra Regenerative Moisturizer
- Anti-Pollutant & InfraRed Hydrating Sunscreen
Night Regime
- Natural Amino Acid Cleansing Foam
- Restorative & pH Balancing Toner
- Ultra Regenerative Moisturiser
However, as the causes and range of skin sensitivity vary widely, we cannot guarantee our products suit all sensitive skin. If you have very sensitive skin, we recommend that you do a 24-hour patch test on your skin before proceeding to use the products on your entire face.
Natural Amino Acid Cleansing Foam and Restorative & pH Balancing Toner are suitable for teenagers with problematic skin. In the near future, we will be launching our acne/blemish care products made from natural botanicals. These would be suitable for young skin as well, as they do not contain harsh or irritating ingredients.
All are safe for pregnant women except for our Anti-Oxidant Skin Brightening Powder and Anti-Aging Sculpting Night Cream.
Our Anti-Oxidant Skin Brightening Powder increases blood circulation and that is not advisable for pregnancy/breastfeeding women.
Our Anti-Aging Sculpting Night Cream consists of phyto-retinol and any form of retinol is not advisable for pregnant/breastfeeding women due to the hormonal changes and increased sensitivity during that period.
You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared and shipped to you. However, you are most welcomed to register as an aspurely Rewards member where you can view your order status. To register, fill in your email address here.
We do not accept cancellation of ANY order once it has been received in our system and process for shipment. Please double-check your orders to ensure the accuracy of the details before checkout for payment.
As we work swiftly to process and ship your order within 24 hours, we regret to inform that it is not possible for us to change any details of your order once it has been received in our system. This includes not being able to change the delivery address. Please double-check your orders to ensure the accuracy of the details before checkout for payment.
You will receive a confirmation email from us with the details of your order. If the courier of your choice provides such a service, you may simply click on the link in the email and/or use the tracking number provided to track your order at our courier partner’s website.
Please note that we will try to accommodate any special requests for delivery to the best of our abilities. However, as the delivery is via independent courier service providers, we would not be able to warranty the courier’s performance.
Contact us at orders@aspurely.com if you do not receive your order after 4 working days and we will investigate the matter and advise you.
If what you’ve received is not the same as what you’ve ordered, please contact us at orders@aspurely.com within 24 hours from the date of your receipt. We will investigate the matter and advise you.
General Rewards
aspurely Rewards is a loyalty programme by aspurely to reward you for choosing our brand.
Do refer to the Rewards page for the benefits awarded to each membership tier.
Anyone who is at least 18 years of age at the time of registration can sign up. By signing up, you acknowledge that you are at least 18 years of age.
Simply click here to sign up.
It will be activated upon email verification.
Visit your account dashboard by logging in to view your membership details.
Do contact our customer service at rewards@aspurely.com to assist you.
Membership is non-transferable and can only be used by the account holder.
Accounts cannot be combined. Each individual is only allowed to have one membership account.
You may reset your password here. Alternatively, do contact our customer service at rewards@aspurely.com to assist you.
You may do so here.
Membership Tiers
To be a member, simply sign up here.
To be a Classic member, accumulate at least 100 points within 6 months from the date you signed up.
To be a Premium member, accumulate at least 300 points within 6 months from the date you signed up.
To be an Elite member, accumulate at least 500 points within 6 months from the date you signed up.
Yes, depending on how many points you have accumulated within the past 12 months.
To be a member, no points are required.
To maintain Classic tier membership, accumulate at least 200 points within the last year.
To maintain Premium tier membership, accumulate at least 600 points within the last year.
To maintain Elite tier membership, accumulate at least 1000 points within the last year.
Different tiers have different benefits awarded. Do check out the benefits here.
Membership renews automatically every year. You may be sorted to a different membership tier depending on how many points you have accumulated within the past 12 months.
Points
For every S$1 spent, you will accumulate 1 point. For every product review written, you will accumulate 5 points.
Points are used to qualify for membership tiers. Points cannot be used to redeem anything or be exchanged for cash.
Points will reset every 12 months from the date of registration.
It will be reflected immediately once you have made your purchase. It may also take up to 1 day for points from writing a product review to be posted to your account.
Visit your account dashboard by logging in to view your points.
Yes, 1 point will be accumulated for each dollar you paid.
Yes, 1 point will be accumulated for each Singapore dollar you spent.
No, do sign up here before purchasing from us so you can earn points to qualify for membership benefits!
If any item for which you earned points is returned, the points earned from that purchase will be deducted from your account.
No, points are calculated according to the exact amount spent up to 2 decimal points. For example, a spend of $45.90 will earn you 45.90 points.
Product Review
1 product review written earns you 5 point. Points are accumulated to qualify for membership tiers.
After confirming receipt of your products, you may visit the review section of the product page itself to write your review.
You can write 1 review per product purchased per transaction.
If you purchase multiple quantities of the same product in one transaction, only 1 review can be written.
If you repurchase a product in a new transaction, you can write a review for that product again.
Referral
- Visit your account dashboard and copy your unique referral link.
- Send the link to the person you want to refer.
There is no limit on the number of referrals you can make.
You will receive a S$10 off discount (with minimum spend of S$80), after the person you referred registers using your referral link.
The discount code will be available on your account dashboard once the person you referred registers using your referral link.
Simply click the link, register for an account, and apply the discount code at checkout to enjoy your S$10 off!
The voucher must be used within 12 months upon receiving it.
All Year Discount
All Year Discount is a discount members get to enjoy all year round on purchase of regular priced items.
Premium members enjoy a 5% all year discount.
Elite members enjoy a 10% all year discount.
All Year Discount will be applied automatically at checkout.
No, it applies to any purchase of regular priced items.
Birthday Discount
Birthday Discounts are vouchers for you to enjoy during your birthday!
Classic members are eligible to a S$15 off birthday discount, with minimum spend of S$100.
Premium members are eligible to a S$25 off birthday discount, with minimum spend of S$100.
Elite members are eligible to 2 vouchers. Each voucher is a S$25 off birthday discount, with minimum spend of S$100.
Birthday Discount can be used for 30 days from the time you receive the coupon emailed to you 14 days prior to your birthday.
You will receive an email from us with a unique voucher code 14 days prior to your birthday which will be valid for 30 days.
Simply apply the Birthday Discount voucher code before checking out your purchase.
Upon return of merchandise, aspurely will refund the price actually paid after applying the discount. Any discount used with the returned purchase will be forfeited.
Exclusive Promotions
Exclusive promotions refer to any offer, sale or event that aspurely may organize from time to time.
You will be notified of these promotions through your registered email address.
Early Access to products
Early access refers to having priority information and chance to purchase a new product, before the product is officially launched to the public.
You will be notified through your registered email address.
Starter Pack includes 3 items from our “Essentials” range:
- Natural Amino Acid Cleansing Foam 150ml
- Restorative & pH Balancing Toner 120ml
- Ultra-Regenerative Moisturiser 30ml
The Starter Pack is available for aspurely Reward members to purchase here. When you sign up as a member, you can enjoy a one-time offer to purchase the Starter Pack at a special price of S$123 (31% off).
Simply sign up as a member here. After verifying your email address, you may have exclusive access to the Starter Pack. Afterwards, simply add the Starter Pack to your shopping cart.
Each member is entitled to purchase the Starter Pack once.
It is an event to celebrate our aspurely Opening Launch to thank our supportive members. Every S$20 spent during this event will entitle you to a lucky draw chance to win a Fridge with aspurely products, total worth S$650.
The event is from 21 August (Sat) to 31 December 2021 (Fri).
- This campaign is only for the members of aspurely Rewards Program.
- Register as an aspurely rewards member FREE on aspurely.com/register
- No enrolment is required as all members will automatically qualify to participate.
- Each member is entitled to one (1) lucky draw chance every S$20 spending.
- All orders are accumulated at the end of the campaign. At the end of the campaign, the number of lucky draw chances will be computed based on the accumulated spending of a member. For example, if the total spending is S$315, the number of chances will be 315 ÷ 20 = 15 chances.
- There will be one winner. The winner will be announced one week after the event is closed, via aspurely Facebook and Instagram.
- aspurely shall contact the winner via phone/email within seven (7) to fourteen (14) days upon announcement of results.
- If the winner is uncontactable due to incomplete or inaccurate contact information, aspurely has the right to disqualify the entry and redraw a new winner.
- Prizes are non-transferable, exchangeable for cash or other items.
- Acceptance of any prize shall constitute consent on the winner’s part to allow the use of the winner’s name, photo, image, voice and/or likeness by aspurely for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law.
- aspurely shall not under any circumstances whatsoever be liable for any loss, injury, damage or delay arising out of any cause whatsoever beyond aspurely’s reasonable control or any malfunctioning of or any defect in or failure of any of the prize or any loss of use of the prize.
- aspurely reserves the right to replace any prizes with items of similar value without prior notice.
- aspurely reserves the right to amend the terms and conditions of the lucky draw at its own discretion without prior notice. All decisions made by aspurely is final and no correspondences will be entertained.
